Terms of Service

Acceptable Use Policy

1. General Conduct

You agree to use the Services in compliance with all applicable local, state, national, and international laws and regulations. You agree not to engage in activities that are harmful to the Company, the Services, or other users.

2. Prohibited Uses

You may not use the Services to:

• Engage in any illegal activities, including but not limited to, distributing or promoting child pornography, human trafficking, or illegal drugs.
• Transmit or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Engage in any activity that may be harmful to minors.
• Distribute any software or other materials that contain a virus, trojan horse, worm, or other harmful or disruptive component.
• Infringe on the intellectual property rights of others, including but not limited to, copyrights, trademarks, and patents.
• Send unsolicited bulk emails (spam) or engage in any behavior that violates anti-spam laws, such as the CAN-SPAM Act.
• Engage in phishing or any other activity that attempts to obtain sensitive information fraudulently.

3. Security

• You are responsible for ensuring the security of your account, including safeguarding your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
• You must ensure that all scripts/programs installed under your account are secure and permissions of directories are set properly. Most directories should be set to 755 or as restrictive as possible.
• You are responsible for all actions taken under your account, including the compromise of credentials such as username and password.

4. System and Network Security

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include, but are not limited to:

• Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network.
• Interference with service to any user, host, or network, including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks.
• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

5. Enforcement

• We may investigate any violation of this Acceptable Use Policy or misuse of the Services. We may also remove, disable access to, or modify any content or resource that violates this policy or any other agreement we have with you for the use of the Services.
• We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information.

6. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, you must immediately notify us and provide us with assistance, as requested, to stop or remedy the violation.

By using the Services, you acknowledge and agree to comply with this Acceptable Use Policy. Violation of this policy may result in the suspension or termination of your access to the Services and may also result in civil or criminal liability.

Copyright Infringement Policy

1. Overview

Green Line Web Hosting Network (the "Company") respects the intellectual property rights of others and expects users of the Services to do the same. This policy outlines our procedures for addressing claims of copyright infringement and describes the steps we may take when we receive a notification of claimed infringement.

2. Reporting Copyright Infringement

If you believe that your copyrighted work has been copied and is accessible on the Services in a way that constitutes copyright infringement, you may notify our Designated Copyright Agent to report the alleged infringement. Your notification must be in writing and include the following information:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Company to locate the material.
• Information reasonably sufficient to permit the Company to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

3. Counter-Notification

If you believe that your material has been removed or disabled as a result of mistake or misidentification, you may file a counter-notification with our Designated Copyright Agent. Your counter-notification must be in writing and include the following information:

• Your physical or electronic signature.
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
• Your name, address, telephone number, and email address, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which the Company may be found, and that you will accept service of process from the person who provided the original notification of alleged infringement or an agent of such person.

Upon receipt of a counter-notification, the Company will promptly provide the person who provided the original notification with a copy of the counter-notification and inform that person that the Company will replace the removed material or cease disabling access to it within 10 business days. Unless the copyright owner files an action seeking a court order against the user, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notification, at the Company’s discretion.

4. Repeat Infringers

The Company will terminate the accounts of users who are determined to be repeat infringers. A repeat infringer is a user who has been notified of infringing activity more than twice and/or has had infringing material removed from the Services more than twice.

5. Misrepresentations

Any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability for damages. This includes any costs and attorneys’ fees incurred by the Company or the alleged infringer as the result of our reliance upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

By using the Services, you acknowledge and agree to comply with this Copyright Infringement Policy.

Data Request Policy

Privacy Notice

Please refer to Green Line' Privacy Policy for detailed information on how Green Line collects, uses, and shares data.

Types of Requests

Green Line may receive the following types of requests regarding its Subscribers:

Data Requests:

A data request involves seeking information or documents related to Subscriber accounts for official criminal investigations or legal proceedings. These requests must adhere to formal Sri Lankan legal processes and procedures, including but not limited to:

• Subpoenas
• Court Orders
• Search Warrants
• Legal processes from other countries may require compliance with international legal assistance agreements.

Preservation Requests:

• Preservation requests are made to retain Subscriber account records in connection with official criminal investigations or legal proceedings. These requests should include:
• Identification of the relevant accounts
• Details of the investigating agency or specific proceedings
• Assurances of pending legal process for data access
• Valid contact information

Emergency Requests:

Emergency requests are applicable in cases involving imminent serious bodily harm or death. Green Line responds promptly when there is a belief in good faith that such harm could occur without immediate action.

Disclosure of Non-Public Domain Registrant Information:

As a service provider, Green Line may permit access to masked (non-public) registrant information to third parties with legitimate interests, subject to data subject rights under applicable privacy laws.

Notice to Green Line Subscribers

Green Line typically notifies its Subscribers of data requests, unless prohibited by law or court order.

Information Requirements for Requests

Requests for Subscriber data must include:

• First and last name of the Subscriber and associated email address
• Domain name, username, and/or IP address linked to the account

Note: Requests that solely provide an IP address may not be sufficient for Green Line to locate a Subscriber account. Additional identifiers like domain name or username are recommended.

Sending Requests to Green Line

All data requests should be directed to:

Address: No. 103/1, Colombo Road
Kaluwella, Galle - 80000
Southern Province. Sri lanka

Email: info@greenline.lk

Important Note: If no response is received after sending a notice via email, please submit a duplicate copy via mail to ensure it is received and processed in a timely manner.

Fees

Green Line may seek reimbursement for responding to requests as per applicable law. Additional fees may apply for handling complex or extensive requests.

Available Information

Upon receipt of a valid request, Green Line may provide the following types of data:

• Non-Content: Basic subscriber information such as name, email addresses, date and time of account creation, billing information, and IP logs.
• Content: Subscriber content (e.g., website files, email content) will only be provided pursuant to a valid legal process from an entity with proper jurisdiction.

Privacy Policy

We at Green Line recognize the value of privacy. This privacy statement applies to https://greenline.lk, our website and services, as well as any other website that makes mention of these words. We describe below how we collect, use, disclose, and safeguard the personal data you submit. Any person who visits or uses the services provided by Green Line is referred to as "you" or "your" in this policy. Green Line is referred to as “we,” “us,” and “our.”

Information We Collect

Information Provided by You:

When you register on our site, sign up for an event or service, download a product, or submit an application through our careers page, we may ask you to provide some or all of the following information:

• Your name
• Email address
• Phone number
• Job title (optional)
• Company
• Industry (optional)
• Country
• State (optional)

You may choose to visit our site anonymously without providing the above information. However, certain services on our site, such as event registrations, may require mandatory submission of these details. For services requiring payment, such as event registrations, we may also ask for your credit card details, as they are essential for processing payments.

Suppose you visit our site to apply for a specific career vacancy or receive notifications about future career updates. In that case, you may also be requested to upload your resume or curriculum vitae.

Information Collected Automatically:

We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses.

Additionally, our website may use cookies to facilitate your access to our sites and to track and analyze your activities on our website, including navigation, number of visits, and search items. This helps us gain insights into our visitors' behaviors and improve our site accordingly. Please refer to our Cookie Policy for details on how we use and store cookies.

This generic information does not identify you personally but provides valuable insights into user patterns and frequently visited sections of our site and helps us make device-specific improvements.

Why We Collect Your Information

We collect information from our customers, partners, and other visitors to our site who use our services. The information we collect from you may be used in the following ways:

• To fulfill service requests: For example, if you fill out a "contact us" form requesting to speak with an account manager or report an issue with one of our products, we use your information to respond accordingly.
• To personalize your experience: Your information helps us better understand and respond to your individual needs by providing targeted information that may be more relevant to you.
• To improve our website: We continuously strive to enhance our website offerings based on user interactions such as content clicks or downloads.
• To analyze effectiveness: We analyze the effectiveness of our marketing campaigns and usage of our products and services, as well as track lead generation for our sales processes.
• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, except for the purpose of delivering the purchased service requested by you.
• To create your online profile: We create an online profile for every user who registers on our site or for a service, enabling you to log in to your Green Line account.
• To send marketing communications: If you indicate interest in specific areas when providing your contact details, we may send you marketing materials, event invitations, and updates related to those areas. Your provided email address may also be used to send important site or service-related updates.
• To enable partner and certification access: We facilitate sign-up and access to our partner portal or certifications portal.
• To provide support: For current customers, we enable access to support services on our designated support platform. Non-customers can utilize our community channels to ask questions.
• To administer contests, surveys, or site features: We may use your information to conduct contests, surveys, or other site features.

Who Is Your Information Shared With?

We prioritize the security and privacy of your information and do not sell, trade, or otherwise share your information with unrelated outside parties. However, we may share your information with the following entities:

• Subsidiaries and Affiliates: We share information with our subsidiaries, affiliates, and other related entities, such as Green Line subsidiaries in various countries, to support our operations, including support, marketing, account management, and technical services relevant to our website and offerings.
• Service Providers: We engage service providers to assist in operating our website, conducting business, or servicing you. These may include providers of Customer Relationship Management (CRM) software, email services, chat tools, conferencing platforms, and other necessary operational tools. These service providers are authorized to access and use information strictly necessary to perform their tasks and are bound by confidentiality obligations to ensure the security of your data.
• Payment Processing: For transactions requiring payment on our website, we utilize third-party service providers to manage credit card processing. These providers are restricted from storing, retaining, or using billing information for any purpose other than credit card processing on behalf of Green Line.
• Corporate Transfers: In certain circumstances, we may share your data within our corporate group, which includes entities like Green Line subsidiaries and affiliates worldwide. This sharing is done to support various business operations and services related to our website and offerings.

How Do We Process Your Data?

We collect and process your personal data based on lawful bases, which include:

• Consent: We process your personal data where you have permitted us. You have the right to withdraw or decline your consent at any time.
• Contract: We process your personal data when it is necessary to perform a contract with you
• Legitimate Interests: We process your personal data for our legitimate interests, such as ensuring security, complying with legal obligations, and administering our business effectively.

When we rely on your consent or legitimate interests, you have the right to withdraw consent or object to processing, as outlined in the "Your Rights to Your Data and How to Manage Your Preferences" section below.

Security of Your Data

We implement security measures, including HTTPS and regular system monitoring, to protect your data. While we strive to safeguard your information, we cannot guarantee absolute security against breaches.

Your Rights to Your Data and How to Manage Your Preferences

We retain your information for purposes consistent with the original collection, such as maintaining your account or fulfilling legal obligations. You have the following rights regarding your data:

• Access, Correction, and Deletion: You can access, correct, or delete your personal data by logging into the user portal on our website. You may also request a copy of your data in a portable format.
• Withdrawal of Consent and Limitation of Use: You have the right to withdraw consent or limit our use of your data where legally permissible.
• Unsubscribe and Deletion: You can unsubscribe from our mailing lists or request deletion of your data through our "Submit a Request" form or by following unsubscribe links in our emails. Note that deleting your data may affect service provision for some offerings.

We may retain your personal data even after you cease using our services or unsubscribe if necessary to comply with legal obligations, maintain security, prevent fraud, or fulfill your request.

Third-Party Offerings and Services

We may include or offer third-party products or services on our site at our discretion. These third-party sites have their own privacy policies that are separate from ours. We take no responsibility or liability for the content and activities of these linked sites. We encourage you to review the privacy statements of these websites to understand how they secure your data. We strive to protect the integrity of our site and welcome feedback about these third-party sites.

Information About Our Website

This privacy policy applies solely to information collected through our website and not to information collected offline. Please also review our Terms of Use section, which governs the use, disclaimers, indemnities, and limitations of liability related to our site and services at https://www.greenline.lk/terms-of-service/.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at any time. Individual email notifications will not be sent for updates. Any revisions will be posted on this page, so we encourage you to check this page periodically.

By using our site, you consent to our privacy policy and any revisions to that. If you do not agree with our privacy policy or any changes made to it, you may delete your profile.

Dispute Resolution Mechanisms

In compliance with data protection regulations, we are committed to resolving complaints regarding our collection or use of your personal information. If you do not receive timely acknowledgment of your complaint from us or if we have not addressed your complaint to your satisfaction, please visit us at,

Address: No. 103/1, Colombo Road
Kaluwella, Galle - 80000
Southern Province. Sri lanka

Email: info@greenline.lk

Phone: (+94) 11-4256-599

Information About Data Controllers, Processors, and How to Contact Us

For this website, Green Line is represented by,

Address: No. 103/1, Colombo Road
Kaluwella, Galle - 80000
Southern Province. Sri lanka

Email: info@greenline.lk

Phone: (+94) 11-4256-599

If you have any concerns about your data on our website, you also have the right to contact your country's independent data protection monitoring organization.

Updated: 15th June 2024

Terms of Service

An agreement between you (the "User" or "you" or "your") and Green Line Service Group (Pvt) Ltd (greenline.lk) is included in these Terms of Service (the "Agreement"). All references to "Company," "we," "us," or "our" will be to Green Line Service Group (Pvt) Ltd. (greenline.lk) for all customers.

The broad guidelines for using the products and services that we make available to you and those found on our website (collectively, the "Services") are outlined in this Agreement.

Additional Policies and Agreements

The accompanying policies, which are referenced and incorporated into this agreement, also govern the use of the services. You also accept the terms of the following policies by using the services:

• Acceptable Use Policy
• Copyright Infringement Policy
• Data Request Policy
• Privacy Policy

Certain services may also be subject to additional terms referenced and incorporated into this agreement as appropriate. For example, this agreement shall be integrated with the affiliate agreement, domain registration agreement, reseller agreement, and VPS addendum, as applicable, and will also apply to you.

Account Eligibility, Registration and Account Security

1. By registering for or utilising the services provided by Green Line,

• you affirm and warrant that you are at least eighteen (18) years old. The services are strictly intended for users who are eighteen (18) years of age or older. Any registration, use, or access to the services by anyone under the age of eighteen (18) is unauthorised and constitutes a breach of this agreement.
• Suppose you are using the services on behalf of another party. In that case, you confirm that you have the authority to bind that party to this agreement and to act on their behalf regarding any actions taken in connection with the services.

2. You are responsible for providing accurate, current, and complete information on all registration forms, including an email address distinct from the domain you are registering under. If there is an abuse issue or we need to contact you, we will use the primary email address provided. It is your duty to ensure that your contact information, including for any domain accounts, is accurate, correct, and complete at all times. We are not liable for any service interruptions, including, without limitation, lapsed domain registrations due to outdated contact information linked to the domain. Should you need to verify or update your contact information, please reach out to our sales team via email or update your details through our billing and support system. Providing any false contact information can result in the termination of your account. For dedicated server purchases or in certain other instances, you may be required to submit government-issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the requested information may result in your order being declined.

3. You agree to take full responsibility for all activities conducted through your account and for any actions taken using your account. It is your duty to maintain the confidentiality of your password and other security-related information associated with your account.

Company Content

With the exception of User Content (as defined below), all content accessible through the services provided by Green Line, including but not limited to designs, text, graphics, images, video, information, software, audio, and other files, as well as their selection and arrangement, and all software utilised to deliver the services (collectively referred to as "Company Content"), is the proprietary property of the company or its licensors. Company content may not be altered, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold, or exploited for any purpose, in any form or by any means, in whole or in part, except as expressly allowed in this agreement. You are prohibited from directly or indirectly reverse engineering, decompiling, disassembling, or otherwise attempting to derive source code or other trade secrets from any company content. Any use of company content that is not expressly authorised in this agreement is forbidden and will result in the automatic termination of your rights to use the services and any company content. All rights to use company content that is not explicitly granted in this agreement are reserved by the company and its licensors.

User Content

You may upload, store, publish, display, and distribute information, text, photos, videos, and other content for your website through the services provided by Green Line (collectively referred to as "User Content"). User content includes any content posted by you or by users of any websites you host using our services ("User Websites"). You bear full responsibility for all user content and transactions or activities on or through user websites. By posting or distributing User Content via our services, you represent and warrant that (i) you possess all necessary rights to post or distribute such content, and (ii) your posting or distribution of this content does not infringe on or violate any third-party rights.

For the sole purpose of providing the services, you grant Green Line a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish, and distribute User Content; and (ii) make archival or backup copies of User Content and User Websites. Apart from the rights expressly granted here, Green Line does not acquire any right, title, or interest in or to the user content, all of which remains solely with you.

We do not control or accept responsibility for user content or the content of any information passing through our systems, network hubs, points of presence, or the internet. We do not monitor user content. However, you acknowledge and agree that we may, at our sole discretion and without obligation, take corrective action, including but not limited to removing all or part of the user content or user websites and suspending or terminating any and all services without a refund if you breach the terms of this agreement. You agree that Green Line shall have no liability for any corrective actions we may take.

Payment Card Industry Security Standard Disclaimer

Green Line complies with the Payment Card Industry Security Standard ("PCI Standard") concerning collecting and processing your data and billing information. However, you are solely responsible for the security of the data and billing information collected on your user website. We do not monitor user websites for compliance with the PCI Standard; therefore, we cannot verify whether any website meets these standards.

Certain Services; 404 Error Page

Suppose you do not configure a 404 error page. In that case, Green Line will set up a default 404 error page that will appear when an internet user enters a URL related to your domain without an associated file. By not configuring a 404 error page, you consent to and authorise Green Line to place a default 404 error page and its content on your website. This default 404 error page may include advertisements and other materials selected at the company's sole discretion, which may feature third-party websites, products, services, and/or internet search engines. You have the option to change the 404 error page configuration at any time. Green Line reserves the right to collect and retain all revenue generated from these advertisements and materials.

Third Party Products and Services

1. Third-Party Providers

Green Line may offer certain third-party products and services. These products and services may be subject to the terms and conditions of the respective third-party providers. Discounts, promotions, and special offers from third parties may come with additional restrictions and limitations imposed by those providers. It is your responsibility to confirm the terms of any purchase and the use of goods or services with the specific third-party provider you are dealing with. Please refer to Appendix A for links to the terms and conditions of certain third-party providers. Note that Appendix A is a representative list and not a comprehensive list of goods or services offered by third-party providers.

Green Line does not make any representations or warranties regarding the quality, availability, or timeliness of goods or services provided by third-party providers and is not liable for them. You undertake all transactions with these third-party providers at your own risk. We do not warrant the accuracy or completeness of any information about third-party providers. Green Line is not an agent, representative, trustee, or fiduciary of you or any third-party provider in any transaction.

2. The Company as Reseller or Sublicensor

Green Line may act as a reseller or sublicensor of certain third-party services, hardware, software, and equipment used in connection with the services (“Resold Products”). We are not responsible for any changes in the services that cause any Resold Products to become obsolete, require modification or alteration, or otherwise affect the performance of the services. Any malfunction or manufacturer’s defects of Resold Products, whether sold, sublicensed, or provided by us to you, will not be considered a breach of Green Line' obligations under this agreement. Any rights or remedies you may have regarding the ownership, licensing, performance, or compliance of any Resold Product are limited to those rights extended to you by the manufacturer of such Resold Product. You may use any Resold Product supplied by us only in connection with your use of the services as permitted under this agreement. You must not attempt to copy, alter, reverse engineer, or tamper with such Resold Products or use them other than in connection with the services. You must not resell, transfer, export, or re-export any Resold Product or any technical data derived therefrom in violation of any applicable laws, rules, or regulations.

3. Third-Party Websites

The services provided by Green Line may contain links to other websites that are not owned or controlled by us (“Third Party Sites”), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties (“Third Party Content”). We are not responsible for any Third Party Sites or Third Party Content accessed through our services. Third-Party Sites and Third Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us. If you decide to access Third Party Sites or use any Third Party Content, you do so at your own risk, and our terms and policies no longer govern. You should review the applicable third party’s terms and policies, including privacy and data gathering practices, of any website you navigate to.

Prohibited Persons (Countries, Entities, And Individuals)

The services provided by Green Line are subject to export control and economic sanctions laws and regulations administered or enforced by the Sri Lanka Department of Commerce, the Department of Treasury’s Office of Foreign Assets Control ("OFAC"), and other Sri Lankan authorities (collectively, "Sri Lanka Trade Laws"). You may not use these services to export, reexport, or allow the export or reexport of software or technical data in violation of Sri Lanka Trade Laws. Additionally, by using the services, you represent and warrant that you are not:

1. An individual, organisation, or entity organised or located in a country or territory targeted by OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine);
2. Designated as a Specially Designated National or Blocked Person by OFAC, or otherwise owned, controlled, or acting on behalf of such a person;
3. Otherwise, a prohibited party under Sri Lanka Trade Laws or
4. Engaged in nuclear, missile, chemical, or biological weapons activities that Sri Lankan persons may not contribute to without a Sri Lankan Government license.

Unless explicitly provided with written permission, Green Line also does not register and prohibits the use of any of our services in connection with any Country-Code Top Level Domain Name ("ccTLD") for any country or territory targeted by OFAC sanctions. The obligations under this section will survive any termination or expiration of this agreement or your use of the services.

Account Security and Company Systems

It is your responsibility to ensure that any scripts or programs installed under your account are secure and that directory permissions are properly set, regardless of the installation method. Whenever possible, set permissions on most directories to 755 or as restrictive as possible. You are ultimately responsible for all actions taken under your account, including the compromise of credentials such as your username and password. You are required to use a secure password. If a weak password is detected, your account may be suspended until you agree to use a more secure password. We may conduct audits to prevent the use of weak passwords. If an audit reveals that your password is weak, we will notify you and provide time for you to change or update your password before suspending your account.

The services, including all related equipment, networks, and network devices, are provided solely for authorised customer use. We may monitor our systems to ensure authorised use, protect against unauthorised access, and verify security procedures, survivability, and operational security. During monitoring, information may be scanned, examined, recorded, copied, and used for authorised purposes. By using the services, you consent to this monitoring.

Any account found connecting to a third-party network or system without authorisation from the third party is subject to suspension. Access to networks or systems outside your direct control requires express written consent from the third party. We may, at our discretion, request documentation to prove that your access to a third-party network or system is authorised.

Any account found to be compromised may be disabled and/or terminated. If you do not clean up your account after being notified by us of an ongoing issue, we reserve the right to keep your account disabled. Upon your request, we may clean up your account for an additional fee.

We reserve the right to migrate your account from one data centre to another to comply with applicable data centre policies and local law for technical reasons or without notice.

Compatibility with the Services

You agree to fully cooperate with Green Line in relation to the provision of the services. It is your sole responsibility to provide any necessary equipment or software required for your use of the services. Suppose the performance of any of our obligations under this agreement depends on your performance of your obligations. In that case, Green Line is not responsible for any delays caused by your failure to perform your obligations in a timely manner.

You are solely responsible for ensuring that all user content and user websites are compatible with the hardware and software used by Green Line to provide the services, which may be changed by us from time to time at our discretion.

You are also solely responsible for backing up all user content, including user websites. Green Line does not guarantee that we will back up any user content, and you agree to accept the risk of losing any and all user content.

Billing and Payment Information

1. Billing

By the account activation date of each month, Green Line will either:

We bill most of our services annually. However, some services may be billed monthly, quarterly, or semi-annually, depending on the service. Our billing system generates a renewal invoice 30 days before the service's renewal date. Customers must pay invoices before the due date. All services unpaid by the due date will be suspended on the due date. If invoices remain unpaid for 30 days past the due date, the service will be terminated.

We accept cash, cheques, and online transfer payments to our local bank accounts, as stated on the account details page.

We also accept credit card payments. VISA and MasterCard payments are handled by the Secure Payment Gateway, facilitated by Sampath Bank PLC, for customers connecting from Sri Lanka. Otherwise, customers will be redirected to an International Payment Gateway. Credit Card Payments made through the PayHere Secure Internet Payment Gateway are accepted in LKR (Sri Lankan Rupees).

All international Credit Card Payments are handled by the 2CheckOut.com International Payment Gateway. Customers will be asked to pay invoices in USD as 2Checkout.com does not support LKR. Currency conversion on the system is set at USD 1.00 = LKR 310.00, and no refunds will be provided for currency rate differences due to exchange rate fluctuations with the current market rate.

We also accept online payments using PayPal through the 2CheckOut.com International Payment Gateway. Customers will be asked to pay invoices in USD as 2Checkout.com does not support LKR. Currency conversion on the system is set at USD 1.00 = LKR 310.00, and no refunds will be provided for currency rate differences due to exchange rate fluctuations with the current market rate.

2. Prepayment

It is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree to pay for the services in advance of the time period during which such services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account.

3. Autorenewal

Unless otherwise specified, you agree that until and unless you notify Green Line of your desire to cancel the services, you may be billed on an automatically recurring basis using your credit card or other billing information on file with us. This is to prevent any disruption to your services. However, we are not obligated to bill you automatically.

4. Advance Account

If you maintain a credit balance, we will deduct from it when you purchase products or services from us. If the credit balance is insufficient to process the order, the order may not be processed. Any negative balance in the Advance Account will become immediately payable. If you do not correct a negative balance within 24 hours, we reserve the right to terminate the services with immediate effect and without any notice.

5. Taxes

Listed fees for the services do not include any applicable sales, use, revenue, excise, or other taxes imposed by any taxing authority unless otherwise provided. Any applicable taxes will be added to your invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.

6. Late Payment or Non-Payment

Any outstanding invoice may result in the suspension or termination of services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue collection costs incurred by the company, including without limitation any arbitration and legal fees, and reasonable attorneys' fees. We will not activate new orders or packages for customers who have an outstanding balance on their account.

Dedicated servers are subject to being reclaimed, and all content deleted if you fail to make a timely payment. You have five (5) days from the expiry date to pay the outstanding amount due for a dedicated server. After 5 days, the data on the dedicated server will be permanently deleted and cannot be restored.

7. Domain Payments

Domain Registrations: No refunds will be given once a domain is registered.
Domain Renewals: You can manage domain renewals in your control panel. Domain renewal notices are provided as a courtesy reminder, and we are not responsible for any failure to renew a domain or notify about a domain renewal. No refunds will be given once a domain is renewed.

8. Fraud

It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. We may report any such misuse or fraudulent use, as determined at our sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions, and/or credit card companies.

9. Invoice Disputes

If you have any questions concerning a charge on your account, please reach out to our billing department for assistance.

10. Price Change

The company reserves the right to change prices, the monthly payment amount, or any other charges at any time. We will provide you with at least thirty (30) days' notice before charging you with any price change. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or other methods of communication, including notices sent or posted by us.

11. Coupons

Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department, and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.

Money-back Guarantee

1. Dedicated Servers

There are no refunds on dedicated servers. The fifteen (15) day money-back guarantee does not apply to dedicated servers.

2. Managed Shared, VPS, and Reseller Services

The company offers a fifteen (15) day money-back guarantee for shared, VPS, and reseller hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within fifteen (15) days of signing up for the services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for additional products or services. For more information about our refund policy on additional products or services, please refer to the section on Non-refundable Products and Services.

3. Uptime Guarantee

We have an availability guarantee of 98.9% availability per month. If this is not met, we will, on request, credit your hosting with 1 day for each hour your site is down, up to a maximum credit of 30 days in any calendar month. The Uptime Guarantee is only applicable to shared web hosting. It is not applicable to domain name registrations or other kind of services.

Cancellations and Refunds

1. Refunds

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will void your rights under the refund policy.

Our refund policy does not apply to any additional items or services. This includes, but is not limited to, Domain Registration, dedicated servers, virtual private servers (VPS), POS systems, SMS Gateway, Websites, Designing, other products, and overage fees.

2. Non-refundable Products and Services

Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including, without limitation, administrative fees and/or taxes) on any other services of the company mentioned in refund policies.

3. 15-Day Money-Back Guarantee

Without waiving any of its other rights under this Agreement, Green Line offers its Customers a 15-day money-back guarantee on fees for hosting services. There is a 3-day money-back guarantee for VPS and dedicated servers. If you cancel your account within fifteen (15) days, starting from the day Green Line dispatches your welcome email, including your account information or the day you place the order with us, whichever comes first, Green Line may issue a refund after investigating the cancellation reason. Green Line has all authority in the refunding process. However, this guarantee is only available if you have never previously obtained a refund under the 15-Day Guarantee. If you have previously obtained a refund under this guarantee, your account will be cancelled, but no refund will be issued.

4. Limitations on the 15-Day Guarantee

Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have, do NOT make you eligible for an additional 15-day guarantee. The 15-day guarantee applies only to your first order of Web hosting services from Green Line and does not apply to any subsequent changes to your service.

5. Cancellation Process

You may terminate or cancel the Services from the control panel. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. Suppose you request to suspend or cancel your customer account. In that case, your access to the control panel will be suspended, and you will not be able to access the billing system to renew products or services or update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term.

Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders as long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed, and we reserve the right to cancel such orders.

We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such cases, we will refund the fees charged for the order.

Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting a cancellation from your members area at https://manage.greenline.lk (https://manage.greenline.lk/ > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation).

Green Line requires a seven (7) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month-to-month services. Failure to supply the requisite seven (7) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that Green Line does not provide pro-rated or any other kinds of refunds on cancellations. All fees the Customer has paid shall be nonrefundable unless stated otherwise under our 15-day money-back guarantee.

All cancellation requests must be made directly via
[www.manage.greenline.lk](http://www.manage.greenline.lk). Cancellation requests are not accepted by email, postal mail, or phone. If a customer cancels a recurring order by contacting any third parties, we will consider it an account cancellation request. In such cases, Green Line reserves the right to terminate the customer account with immediate effect without any prior notice.

Termination

We may terminate your access to the Services, in whole or in part, without notice in the event that:

1. You fail to pay any fees due;
2. You violate this Agreement;
3. Your conduct may harm the Company or others or cause the Company or others to incur liability, as determined by us in our sole discretion; or
4. As otherwise specified in this Agreement.

In such an event, we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, the Company may charge you for all fees due for the Services for the remaining portion of the then current term.

UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA MAY BE DELETED.

Some of our Shared hosting plans are designed to host personal and small business websites. To support this, we offer unmetered disk space, unmetered bandwidth, and unmetered websites on some of our plans.

Large File Policy

At Green Line Web Hosting Network, we do not support file hosting and distribution. Therefore, customers are prohibited from hosting any files larger than 25MB that are intended solely for downloading purposes. This includes file types such as ISO, audio/video files, and .EXE files. If you are uncertain whether your file complies with this policy, please contact us at info@web.greenline.lk for clarification.

CPU, Bandwidth, and Disk Usage

Permitted CPU and Disk Usage

All usage of hosting space provided by greenline.lk must adhere to the terms outlined in this Agreement and our Acceptable Use Policy. Shared hosting space is designated for:

• Web files
• Active email
• Content of User Websites

However, shared hosting space may not be used for any other activities, including but not limited to:

• Storage of media, emails, or other data as determined by the service provider
• Offsite storage of electronic files, email, or FTP hosts
• Hosting of gaming servers
• Storing more than 50,000 files
• Running MySQL queries longer than 15 seconds
• Using more than 50% of your website’s disk space for storing emails
• Email storage exceeding 10 GB or more than 100 million emails associated with your hosting order
• Using more than 2 GB or a lesser amount based on the offering per database

We reserve the right to review each shared account for excessive usage of CPU, disk space, and other resources that may impact server stability, performance, and uptime due to violations of this Agreement or the Acceptable Use Policy.

Actions for Violations

If your account is found in violation of these terms, we may, at our discretion:

• Require you to upgrade your hosting package
• Recommend migration to a VPS or Dedicated server that better suits your needs
• Terminate access to the Services
• Remove or delete User Content from accounts found in violation

Please note, Dedicated and VPS usage is subject to the resources allocated to the specific plan purchased.

Bandwidth Usage

Specific limits are outlined for each product you purchase, including Shared hosting, Cloud hosting, WordPress hosting, VPS, Dedicated hosting, and Email hosting. If we detect that your website or package is consuming more than 10% of system resources for more than 60 seconds, affecting server stability, performance, or uptime, we may take the following actions:

• Require you to upgrade your hosting package
• Recommend migration to a VPS or Dedicated server
• Restrict bandwidth or other resources applicable to your website, package, order, or account

For more details regarding these policies, please refer to the terms of your specific hosting product or contact our support team for assistance.

Reseller Terms and Client Responsibility

Shared Hosting Resale Prohibition

Shared accounts provided by Green Line Web Hosting Network are not permitted to be used for reselling web hosting services to others. If you intend to resell hosting services, you must utilize a reseller account.

Responsibilities of Resellers

1. Compliance Assurance:Resellers must ensure that each of their clients, customers, or users ("Reseller Users") complies fully with this Agreement.
2. Customer Support:Resellers are responsible for providing customer service, billing support, and technical assistance to Reseller Users. The Company does not directly support Reseller Users. If a Reseller User contacts us directly, we may suspend the reseller client account until the reseller assumes responsibility for the interaction. All support requests must originate from the reseller on behalf of their Reseller Users for security reasons.
3. Content and Actions:Resellers bear responsibility for all content stored or transmitted under their reseller account, as well as for the actions of their Reseller Users. The Company reserves the right to hold any reseller accountable for any actions by their clients that violate the law or breach this Agreement.
4. Indemnification:Resellers agree to indemnify the Company against any and all claims made by users arising from the reseller's acts or omissions.
5. Program Changes:The Company retains the right to modify the Reseller Program at any time. Changes become effective upon posting online or at a subsequent date specified by the Company.
6. Billing and Support:Resellers participating in the Company's Reseller Program are solely responsible for billing and providing technical support to each user signed up by the reseller.

For further details or clarifications on our Reseller Program and responsibilities, please refer to the current terms posted online or contact our support team.

Lost Domains

If your domain is deleted, expires, is transferred away, or cancelled without your knowledge or consent, you must notify us via a greenline.lk Ticket (greenline.lk account -> Submit a Ticket) within 21 days from the date of deletion, expiration, transfer, or cancellation. We do not accept responsibility for such incidents reported after 15 days.

Limitation of Liability

In no event will Green Line Web Hosting Network, its directors, employees, or agents be liable to you or any third party for indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits or lost data arising from your use of the services, or any user content, user websites, or other materials accessed or downloaded through the services, even if Green Line Web Hosting Network is aware of the possibility of such damages.

Notwithstanding anything to the contrary in this Agreement, Green Line Web Hosting Network’s liability to you or any party claiming through you, for any cause whatsoever, regardless of the form of the action, is limited to the amount paid, if any, by you to Green Line Web Hosting Network for the services in the three (3) months prior to the initial action giving rise to liability. This limitation of liability applies collectively to all claims. The existence of multiple claims will not increase this limit.

Indemnification

You agree to indemnify, defend, and hold harmless Green Line Web Hosting Network, our affiliates, and their respective officers, directors, employees, and agents (each an “Indemnified Party” and collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to:

1. Your use of the Services,
2. Any breach or violation by you of this Agreement,
3. Any acts or omissions by you.

The terms of this section shall survive any termination of this Agreement.

Arbitration

All disputes, controversies, and differences arising out of or relating to this Agreement, including disputes relating to the validity or existence of this Agreement ("Dispute"), shall be referred to and resolved by arbitration in Colombo, Sri Lanka.

Independent Contractor

The Company and User are independent contractors, and nothing contained in this Agreement establishes the Company and User as principal and agent, partners, or joint ventures. Neither party has, expressly or by implication, the authority to make contracts or enter into agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever.

Governing Law; Jurisdiction

Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement, or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of Sri Lanka.

Notwithstanding the foregoing, the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Backups and Data Loss

Your use of the Services is at your sole risk. the Company does not maintain backups of dedicated accounts or the Services purchased by you. You should not rely on the Company for backup. It is solely your responsibility to maintain backups. the Company is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on the Company’s servers.

Limited Disclaimer and Warranty

The services provided under this agreement are provided on an “as is” and “as available basis.” Except as expressly provided in this section, the company and our affiliates, employees, agents, suppliers and licensors disclaim all warranties of any kind, including but not limited to implied warranties of merchantability or fitness for a particular purpose, or non-infringement. The company and our affiliates, employees, agents, suppliers and licensors make no representations or warranties (i) that the services will be uninterrupted, error free or completely secure; (ii) as to the results that may be obtained from the use of the services; or (iii) as to the accuracy, reliability or content of any information provided through the services. The company and our affiliates, employees, agents, suppliers and licensors are not liable, and expressly disclaims any liability, for the content of any data transferred either to or from users or stored by users on or through the services. The terms of this section shall survive any termination of this agreement.

Server Maintenance

We might have, from time to time, to perform maintenance, upgrades, or replacements to our servers. We reserve the right to suspend access to such server during the required time to do the maintenance, upgrade or exchange the server, for no more than 12 hours+. In this event, the users will be sent an e-mail at least 24 hours before the due date and time for maintenance.

Support & services

Green line offers comprehensive 24/7/365 technical support to all Customers via our Ticketing System (available via Email and GUI). Some general guidelines and terms are:

• Green line supports fully any issue related to the Green line servers’ physically functioning
• Green line does not offer technical support for application-specific issues, such as configuration, programming, web or mail server configuration, or any such issue
• Green line does not provide technical support to your customers or users
• The use of all Green line services is at your own risk
• Green line Snapshots and backups are not guaranteed or validated in any way
• You agree to take full responsibility for all files and data in your account
• You agree to maintain locally an appropriate backup of files and data stored on the Green line servers

Entire Agreement

This Agreement, including policies and documents incorporated by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.

Green Line may modify these terms and conditions upon notice published online via Green Line. User’s use of Green Line services after such notice shall constitute user’s acceptance of the modifications to this Agreement. Users haven’t any rights to criticize any modifications in agreements. So, if any user may not agree with them, it will be more suit to deal with another provider.

This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.

Headings

The headings herein are for convenience only and are not part of this Agreement.

Changes to the Agreement or the Services

We may change or modify this Agreement at any time. We will post a notice of any significant changes to this Agreement on our website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date these terms were last revised. Any changes or modifications to this Agreement shall be effective and binding on you as of the date indicated in a notice posted on this page. If no date is specified, your use of the Services after such changes or modifications shall constitute your acceptance of the Agreement as modified. If you do not agree to abide by this Agreement, you are not authorized to use or access the Services.

Severability

If any provision or portion of any provision of this Agreement is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.

Waiver

No failure or delay by you or the Company to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. No express waiver of, or assent to, any breach of or default in any term or condition of this Agreement by any party hereto shall constitute a waiver of, or an assent to, any succeeding breach of or default in the same or any other term or condition hereof.

Assignment; Successors

You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of the Company. Any attempted assignment in violation of this Agreement shall be null and void and of no force or effect whatsoever. We may assign our rights and obligations under this Agreement, and may engage subcontractors or agents in performing our duties and exercising our rights hereunder, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.

Force Majeure

Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.

Third-Party Beneficiaries

Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights in any person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, user acknowledges and agrees that any supplier of a third-party product or service that is identified as a third-party beneficiary in the service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against user as if it were a party to this Agreement.

Terms of Use

Acceptance of Terms

By accessing and using Greenline Pvt. Ltd.'s services, you agree to comply with and be bound by these terms of service. These Terms apply to all visitors, users, and others who access or use our services. If you disagree with any part of the terms, you may not access our services.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

Description of Services

Greenline Pvt. Ltd. offers a range of services, including but not limited to financial solutions, software development, and consultancy services. The specific details of these services can be found on our website.

User Obligations

Users must:

• Provide accurate, current, and complete information during registration.
• Maintain the security of their password and identification.
• Promptly update any registration information to keep it accurate, current, and complete.
• Accept responsibility for all activities that occur under their account.
• Not use the services for any unlawful or prohibited activities.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you agree to our Privacy Policy.

Intellectual Property Rights

All content, trademarks, and data on this website, including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, designs, and agreements, are the property of or licensed to Greenline Pvt. Ltd. and as such are protected from infringement by local and international legislation and treaties. All rights reserved.

Limitation of Liability

In no event shall Greenline Pvt. Ltd. be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

Indemnification

You agree to indemnify, defend, and hold harmless Greenline Pvt. Ltd. and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from or related to your use of our services or your violation of these Terms.

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our services will cease immediately.

Governing Lawy

These Terms shall be governed and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Sri Lanka.

General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Greenline Pvt. Ltd. regarding your use of our services.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
• Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Greenline Pvt. Ltd.'s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Updated: 15th June 2024